This document is an electronic record published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, and does not require any physical or digital signature. It governs your use of the website https://www.communityhub.in/ and the related Community Hub mobile application (together, the "Platform"), owned and operated by TERRAPIRE Solutions, having its registered office at Casagrand Zenith, Medavakkam Mambakkam Main Road, Vengaivasal, Chennai - 600126, Tamil Nadu, India ("Platform Owner", "we", "us", "our"). For the purpose of these Terms, "you", "your" or "user" shall mean any natural or legal person who has agreed to become a user on the Platform. ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THEM CAREFULLY BEFORE PROCEEDING.

1. Agreement to Terms

By accessing or using Community Hub's services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our service.

2. Use of Service

You agree to use our service only for lawful purposes and in accordance with these Terms. You agree not to:

Use the service in any way that violates any applicable law or regulation
Impersonate or attempt to impersonate the company, employees, or other users
Engage in any conduct that restricts or inhibits anyone's use of the service
Use any robot, spider, or other automatic device to access the service
Introduce any viruses, trojan horses, or other harmful material

3. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to your account.

4. Payment Terms

Residents use the Platform to pay their society/RWA for maintenance dues, one-time charges, voluntary contributions and amenity bookings. Online payments are collected by the Platform Owner through Razorpay and paid out to the society's bank account, net of gateway charges (or settled by Razorpay directly where the society uses Razorpay Route). Each online payment carries a convenience fee, currently 2% of the amount paid plus 18% GST on that fee, shown before you pay and on your receipt. Amounts, due dates, part-payment options and amenity prices are set by your society. Receipts and invoices are issued electronically. Cancellations and refunds follow our Cancellation & Refund Policy. We may change the convenience fee with 30 days' notice. By initiating a transaction you enter into a legally binding contract with the Platform Owner for the payment service.

5. Intellectual Property

The service and its original content, features, and functionality are owned by Community Hub and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6. Termination

We may terminate or suspend your account immediately, without prior notice, for any reason, including without limitation if you breach the Terms. Upon termination, your right to use the service will immediately cease.

7. Limitation of Liability

In no event shall Community Hub, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the service.

8. Disclaimer of Warranties

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on the Platform or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of the Services and the Platform is solely at your own risk and discretion; you are required to independently assess and ensure that the Services meet your requirements.

9. Third-Party Links

The Platform and the Services may contain links to third-party websites. On accessing these links, you will be governed by the terms of use, privacy policy and other policies of such third-party websites. These links are provided for your convenience to provide further information.

10. Indemnification

You shall indemnify and hold harmless the Platform Owner, its affiliates, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms of Use, the Privacy Policy or other policies, or your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

11. Force Majeure

Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any significant changes by posting the new Terms on this page and updating the "Last updated" date.

14. Contact Information

If you have any questions about these Terms, please contact us at:

TERRAPIRE Solutions
Casagrand Zenith, Medavakkam Mambakkam Main Road, Vengaivasal, Chennai - 600126, Tamil Nadu, India
Email: support@communityhub.in
Phone: +91 9515566767