Community Hub
App Help Center

To permanently delete your account, go to Settings and tap the "Delete Account" button at the bottom of the screen. You will be asked to confirm this irreversible action. Deleting your account will securely wipe your data, log you out, and return you to the login screen.

To create your account, select "Signup" on the login screen, enter your community secret code, fill in your personal details including name, email, mobile number, blood group, and role. Make sure to use a strong password with uppercase, lowercase, numbers, and special characters.

On the login screen, tap "Forgot Password?" link. Enter your registered email address and follow the instructions sent to your email to reset your password.

Go to Settings > View Profile to see your personal information, unit details, and contact information. You can update your profile picture, contact details, and emergency contact information from this screen.

If you're registering as a Tenant, ensure your Owner has already added your unit details. For Family Members, the primary account holder must add you through their dashboard. Contact your community admin if approval is pending.

After your first successful login, the app will ask if you want to enable biometric login (Face ID/Touch ID/Fingerprint). You can also enable it later from Settings.

Go to the "Payments" section from the home screen or bottom navigation. You'll see all your pending dues. Tap on any pending payment and follow the secure payment process using Razorpay.

Yes, go to Settings > My Payment History to view all your transactions including paid, pending, and upcoming dues. You can download receipts for completed payments and track payment status.

Admins can go to Settings > Adhoc Payments to create custom payment requests for residents. You can set the amount, due date, description, and select which units to charge.

The app supports all major payment methods through Razorpay including credit/debit cards, UPI, net banking, and digital wallets. All transactions are secure and encrypted.

Yes, in My Payment History, tap on any completed payment to view details and download the receipt. You can also share receipts via email or messaging apps.

Go to Settings > Visitor Request to register visitors. Fill in visitor details including name, phone number, purpose of visit, and expected time. The security team will be notified automatically.

Yes, when creating a visitor request, you can mark frequent visitors (like domestic help, delivery personnel) for easier future approvals. This speeds up the entry process.

In the Visitor Request screen, you can see all your visitor requests with their current status - pending, approved, or completed. You'll also see entry and exit times.

Go to Settings > Vehicle Inventory to add your vehicles. Enter vehicle details including registration number, type (car/bike), color, and model. Upload vehicle photos if required.

Yes, you can register multiple vehicles under your unit. Each vehicle will get a unique parking tag and entry permissions based on your community's parking policy.

In Vehicle Inventory, tap on any registered vehicle to edit its details. You can update registration number, color, model, or mark it as inactive if sold.

As an Owner, go to Settings > Tenant Management. Click "Add Tenant" and enter their details including name, contact information, and lease period. The tenant will receive login credentials via email.

In Tenant Management, find the tenant you want to deactivate and tap "Deactivate". This will revoke their app access while preserving their historical data.

Tenants have access to most features like payments, visitor requests, and announcements. However, some owner-specific features like tenant management and unit transfers are restricted.

Admins can go to Settings > Send Notification to broadcast messages. Choose your audience (all residents, specific blocks, or units), write your message, and send. Recipients will get push notifications.

Go to Settings > Manage Complaints to view all resident complaints. You can assign complaints to staff members, update status, add comments, and mark them as resolved.

Admins can access Settings > Pending Approvals to review and approve visitor requests, new unit registrations, and complaint escalations. Each item shows relevant details for quick decision-making.

The Community Payments Health dashboard shows overall payment statistics, defaulters list, collection trends, and pending amounts. This helps admins monitor financial health.

Admins can navigate to Settings > Admin Tools > Socialize Health to access the Community Moderation dashboard. Here, you can monitor the total number of flagged posts, view the community spam percentage, and review reported content in real-time. You can manually delete inappropriate posts to permanently purge them, or mark them as safe to instantly restore them for all users.

From the home screen, browse the "Home Services" section. Tap on any service (like plumbing, electrical, etc.) to view provider details and contact information. You can call them directly from the app.

Community announcements are displayed on your home screen. You'll see all important updates, maintenance notices, and community events in the "Announcements" section.

Go to Settings > Raise Ticket to report maintenance issues, complaints, or service requests. Provide detailed description, select category, and attach photos if needed. You'll receive updates on resolution progress.

If you see a post or comment that is inappropriate or spam, tap the "..." (Options) button on the post and select "Report Content". Content that meets the report threshold will be automatically marked for community admin review.

You can block a user by tapping the "..." (Options) button on their post and selecting "Block User". Their posts will instantly disappear from your feed, and they will no longer be able to interact with you.