Shipping & Delivery Policy

1. Digital Service — No Physical Shipping

Community Hub (operated by TERRAPIRE Solutions) is a digital society-management platform. We do not sell, ship, or deliver any physical goods through the website https://www.communityhub.in/ or the Community Hub mobile application. Accordingly, no courier, postal, or logistics services are involved in the delivery of our Services, and no shipping charges apply to any transaction on the Platform.

2. How Our Services Are Delivered

• Platform access: Access to the Community Hub app and its features is provided digitally, immediately upon successful registration and approval of your account by your society/community admin.
• Payment confirmations & receipts: When you make a maintenance or other society payment through the Platform, the transaction confirmation is shown in the app immediately upon successful payment, and a receipt is emailed to your registered email ID from payments@communityhub.inand is available in the app (Payments → History) within 24 hours.
• Service confirmations: Confirmation of any service availed on the Platform is communicated to the email ID and/or mobile number specified at the time of registration.

3. Returns & Exchanges

Since no physical products are sold on the Platform, returns and exchanges are not applicable. For cancellations and refunds of payments made through the Platform, please refer to our Cancellation & Refund Policy.

4. Delivery Issues

If you do not receive access to a service, a payment confirmation, or a receipt within the timelines stated above, please contact our support team and we will resolve the issue within 2 business days.

5. Contact Us

For any questions about this policy, please contact:

TERRAPIRE Solutions
Casagrand Zenith, Medavakkam Mambakkam Main Road, Vengaivasal, Chennai - 600126, Tamil Nadu, India
Email: support@communityhub.in
Support Hours: Monday-Friday, 9:00 AM - 6:00 PM IST